Trust Accounts Compliance Officer in Canada

Notice of Job Opportunity

Job/Position Information

Permanent Promotion / Permanent Equivalent / Permanent Lower / Temporary Promotion / Temporary Equivalent / Temporary Lower

1.     Trust Accounts Compliance Officer, East Central Ontario Tax Services Office, Belleville site, ON, Bilingual imperative, CBC/CBC

2.     Trust Accounts Compliance Officer, East Central Ontario Tax Services Office, Peterborough site, ON, Bilingual imperative, CBC/CBC

3.     Trust Accounts Compliance Officer, East Central Ontario Tax Services Office, Kingston site, ON, Bilingual imperative, CBC/CBC

Advertisement Number:  00013470 

Salary Range:    $ 49,015 to $ 55,168 annually 

Closing Date:

July 08, 2015 11:30 PM Eastern Time 

Who Can Apply (Source of Candidates)

Persons living in Canada and Canadian citizens living abroad.

Preference will be given to Canadian citizens.

Please note that this process may be used to staff positions in the cities of Kingston, Peterborough and Belleville only and as a result, we will expect candidates appointed from this process to relocate to the location of the position being staffed.

The source of candidates includes individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

General Information

Second Language Evaluation (SLE): Candidates applying for bilingual positions must be able to demonstrate their capabilities to work in English and in French by achieving at least a CBC rating on the Public Service Commission's Second Language Evaluation (SLE) test. The SLE is designed to evaluate second language proficiency to the required linguistic profile. The first letter corresponds to the level for reading comprehension, the second letter corresponds to the level for written expression, and the third letter corresponds to the level for oral proficiency. For more information on the SLE test, please click Second Language Evaluation (SLE).

Please quote the advertisement number on all your correspondence.

You must clearly demonstrate on your online application how you meet the essential prerequisite staffing requirements.

We will create a pool of eligible candidates for this staffing process.

Before proceeding with appointments from this staffing process, the manager will give priority to CRA individuals with preferred status.

How To Apply:

Only online applications received by the closing date and time shown on this notice of job opportunity will be accepted.

Applications received in person, by mail, email, or fax will not be accepted.

The closing date and time indicated on this notice of job opportunity may change; we may extend it if we do not have enough candidates apply or shorten it if we have a large number of candidates apply. We encourage you to submit your application as soon as possible.

We may limit the candidates invited for assessment to the first 50 randomly selected applications meeting the prerequisite requirements in each site and consider more applications as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

When applying online, please make sure you get a confirmation number. A successfully transmitted application will immediately generate a confirmation number that you should keep for your records.

If it is impossible for you to apply online or you have technical difficulties submitting your online application, please contact the CRA Job Opportunities Help Desk before the closing date and time shown on the notice of job opportunity.

The CRA is committed to employment equity and continues to strive for a diverse and representative workforce. Employment equity is an essential component of the CRA's human resources management practices and an integral part of the way we do business. For more information about Employment Equity in the CRA and the four designated Employment Equity groups, please go to: Employment Equity

Accommodations during assessment are available. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

We may request detailed information about your functional limitations. Any information you provide will be kept confidential.

All communication methods, including email, are at risk of unauthorized access. However, the security risk associated with using email is minor. Email is an efficient way to communicate (low cost and high speed). For staffing processes, we may decide that email is the most efficient way to communicate with you.

You should include an email address that accepts email from unknown users (some email systems block these types of email).

If you wish to receive your results by mail, please inform us. In this case, it will take longer for you to receive your results. However, the timeframes for requesting recourse, if applicable, are calculated from the date of notification.

You are responsible for informing us if special circumstances (such as vacation or sickness) prevent you from accessing your email system or if you do not have access to an email system.

If you have any questions regarding this staffing process, please quote the advertisement number and e-mail mailbox M1212461AIG@cra-arc.gc.ca

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of Ethics and Conduct and the Directive on Conflict of Interest and Post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommended that you take the time to review these documents before you consider an employment opportunity with the CRA.

You will have to pay any expenses connected with this staffing process.

If you do not have Internet access, you can call our general enquiries/reader service telephone lines at 1-800-571-7150 (bilingual service), and 1-800-465-7735 (TTY service for the deaf and those with a hearing disability).

You must notify the manager/staffing board of any leave plans and any change of address or contact information that may occur during this staffing process.

Thank you for your interest in this staffing process. Please note that we will contact onlycandidates selected for further consideration. If you are considered further, we will notify you in writing of the next step in this staffing process. 

Job Description and Duties

The incumbent may be called upon to perform the following activities or a combination thereof:

Receive, review, analyse, and research taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action such as misallocated payments, or compliance action, requirements to file, and issuing assessments.

Review, plan, organize, prioritize, and monitor an assigned workload for the administration and enforcement of trust accounts compliance, related to payroll deductions and GST/HST, and the collection of outstanding amounts.

Respond to taxpayer enquiries and complaints relating to a variety of issues associated with Trust Accounts.

Verify and amend taxpayer data such as address, filing or registration status, information relating to payments or remittances in CRA databases, update taxpayer accounts based on information received from taxpayers, internal and external sources, and maintain a record of actions taken.

Interview taxpayers, their representatives or third parties to determine reasons for non-compliance, explain policies and procedures, and arrange to collect any outstanding returns or amounts.

Participate in projects designed to identify areas of non-compliance.

Transfer accounts and make referrals to other areas within CRA. 

 
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Staffing Requirements - Screening for prerequisites

Education

A secondary school diploma or an Agency approved alternative.

Candidates with foreign education credentials must have their education confirmed by arecognized credential assessment service, please visit the Canadian Information Centre of International Credentials website at www.cicic.ca.

Candidates with foreign accounting designations must have their designation confirmed by one of the recognized professional accounting associations.

Any applicable fees are the responsibility of the candidate.

Experience

The experience requirements outlined in this Job Notice relate to all jobs advertised on this Job Notice unless specifically indicated otherwise. 

Essential

Experience* in the financial services sector or similar setting handling client accounts or collecting accounts receivable. 

OR

Experience* dealing directly with clients or third parties to resolve outstanding financial issues. This includes, but is not limited to initiating contact, arranging appropriate follow-up, resolving complaints, making decisions or negotiating satisfactory arrangements or outcomes.

*Experience that would normally be associated with performance of these functions as part of the major job duties accomplished for a period of no less than 9 months consecutively in approximately the last 2 years. 

Other Staffing Requirements

Language

Essential

Second Language Evaluation (SLE) - CBC/CBC

Please note: Second Language Evaluations may occur during the assessment stage. However, this remains a Pre-requisite staffing requirement.

In the case where you have previously written the SLE, and your results are not in ESS and you do not have the official copy of your results, you can send a request to the Public Service Commission by fax at (613) 992-9694. Please refer to the attached link for further information: Confirmation of Previous Test Results. Once received, please fax a copy of your results to Michael Wilson at (705) 670-6764 indicating the advertisement number.

 
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Staffing Requirements - Assessment

Essential Assessment

The following competency WILL be assessed:

Writing Skills - (level 2)

To be considered for a bilingual position, you must obtain a level 2 on either the Writing Skills Test (B305)(previous version B300).

OR the Test d'Aptitudes à écrire (TAE) (B306)(previous version B303).

You may choose to write both the WST (B305) and the TAE (B306) and avail yourself of the best result.

You must confirm, prior to taking this test, if it is your intent to write both tests, B305 and B306.

Retest period: 180 days

Information about the WST or TAE can be obtained from the following website:Writing Skills Test and Test d'Aptitudes à écrire.

Situational Judgement Test - Recruitment Version (C301):

The following qualification WILL be assessed by the Situational Judgement Test - Recruitment Version (C301) and a pass mark of 55/102 must be attained:

Ability to use judgement in work-related situations

For further information on the Situational Judgement Test Recruitment Version (C301) please use the following link: SJT-R Version (C301)

The re-test period for the above-mentioned exam is 180 days from the last test date.

Candidates who have already taken and passed this test have the option of keeping their existing score or re-writing the test to improve their score. If you wish to retain and use your existing score on this test for this process please fax a copy of your results to Michael Wilson, Human Resources at (705) 670-6764 indicating the advertisement number.

Please note that by faxing a copy of your results, you are indicating that you do not wish to re-write and therefore you will not receive an invitation to write this test as part of the assessment phase.

If you choose to re-write you must ensure the time period restrictions for retesting are met. For this standardized assessment tool only the most recent result is valid, regardless if it is higher or lower than your previous result. As a result, this could impact your eligibility for an appointment in this and any other staffing processes, where applicable.

We may use test results from a particular standardized test to appoint a candidate.

Discretionary Assessment

The following qualifications MAY be assessed using locally developed tools. Candidates must achieve the required pass marks shown.

Professional Interactive Skills - interview (Pass mark 60%)

Effective problem solving -interview (Pass mark 60%)

Knowledge of Service Standards - interview (Pass mark 60%)

CRA Mission and Values - interview (Pass mark 60%)

Results from locally developed assessment tools are only portable to the SP-04 Trust Accounts Compliance Officer – staffing process # 13780. Results from locally developed assessment tools may be used for appointment.

DOCUMENTS THAT WILL BE REQUIRED IF YOU ARE INVITED TO THE TESTING SESSION:

a.     Two (2) pieces of identification of which one must be a photo identification card and copies of both.

b.    Proof of citizenship, (e.g. Birth Certificate or Passport) and copy.

c.     A list of home addresses held over the last 5 years, including dates (in order).

d.    Employment history for the past 2 years including dates, job titles, names of companies/businesses worked for, locations of employment, supervisor name and telephone number. If you have not worked in the last two years, you will need to provide us with the names and telephone numbers of 3 character references, including their name, telephone number and relationship to you.

e.     Proof of education.

f.      If you have resided in a country other than Canada in the past 5 years, you mustobtain a 'Certificate of Good Conduct' from the local police force in the city where you resided. Your application for a security clearance will not be processedwithout the original document.

Please note that this process may take several weeks, however, if you have resided in Canada for the past 5 years, this document is not required.

Additional Staffing Requirements

Essential

Performance validation

Candidates who are not CRA employees must meet their current work expectations.

Candidates who are CRA employees must have achieved the following minimum performance levels on their most recent performance management report:

o 'Results meet expectations' (Level 3) for promotions.

o 'Results mostly meet expectations' (Level 2) for appointments at an equivalent level.

Discretionary

Education

University Degree or College Diploma in business administration, finance, accounting, management or commerce.

Experience

The following experience staffing requirement MAY be assessed/verified:

• Experience in the interpretation of client accounts in order to resolve tax discrepancies.

Other

o Budget Considerations 
o Minimize Business Disruptions 
o Duration of Appointment
o Start Date 
o Rotational Developmental Appointments 

Conditions of Employment

Essential

Reliability Status

Willingness to work overtime 

Appointment

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

APPLY ONLINE
http://www.cra-arc.gc.ca/apps/careers/external/english/2015-1212-ONT-0001-3470-Notice.html